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Scholarship Provider Coffee Talk: Post-Award Communication… or Lack Of

Keeping open lines of communication with your awardees can be difficult - and the award is just the beginning! Once selected, students may need to formally accept the award, confirm their university, and provide proof of enrollment or transcripts prior to receiving funding. Though you hope students will provide what you’ve asked for in a timely manner, there is often more to it than that. If after your efforts, students are still lacking documentation, what happens next? We'll talk about what’s worked, what hasn’t, and learn from each other as we move forward into the coming award season.

Some questions we cover:

  • What types of documentation are you asking students for and do you see any patterns in what is easy or what is hard for them to provide?
  • How do you manage your post-award communication with students?
  • If information does not make it to you in a reasonable amount of time and/or students fail to inform you of an important change (school, major, etc.) how do you move forward?

The purpose of this forum is to bring professionals from across the sector together to share experiences and best practices. 

Transcript available upon request. email:

About the Author

Born and raised in Bakersfield, California, Alyse has deep roots and strong connections to the nonprofit sector. Having worked in the field of college access and scholarships for over 10 years, with a focus on students residing in California’s Central Valley, she believes in the power of scholarships to uplift students, families, and communities. Before joining Foundant, Alyse spent three years with the Kern Community Foundation managing their grant and scholarship giving, as well as nonprofit relationships. Alyse joined the Foundant team in 2017 as a Client Success Manager (trainer, consultant, and emergency support provider) for Grants and Scholarships. After training and advising hundreds of clients, she led the Community Foundation Grant/Scholarship Client Services Team. Her passion for community building, professional development, and real-world impact has helped form the service philosophy for Foundant’s Client Success team. Areas of expertise: scholarship and grant process best practices, team building, remote work, and demystifying complex systems to foster accessibility.

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